SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this bowl because I wanted something a little more stylish for my cat’s feeding area, and I was not disappointed! The design is absolutely gorgeous and complements the decor in my kitchen perfectly. Beyond looks, it’s highly functional. It’s weighted just enough that my cat doesn’t push it around, and the ceramic feels durable and high-quality. Cleaning it is so easy—food doesn’t stick to it like with some other bowls. It’s also the perfect size for portion control. I’ve tried different types of bowls, but this one stands out for both looks and usability. Highly recommended!
this bowl is so pretty, and my cat seems to enjoy it. it’s the perfect size, sturdy, and adds a touch of elegance to my pet’s feeding area.
I’m really impressed with this bowl’s design and durability. it’s got a unique aesthetic that adds a lot of charm to my home, and my cat has been eating from it comfortably. the weight keeps it from moving around, and the ceramic material feels really high-quality. it’s become a staple in our routine, and I can’t recommend it enough for anyone wanting something practical yet elegant.
Very sturdy, looks amazing, and my cat eats without spilling.
this ceramic bowl is stunning! i wanted something that would be a step up from the typical plastic bowls, and it exceeded my expectations. the ceramic finish is smooth and durable, with a gorgeous design that complements my home’s aesthetic. my cat seems to love it and eats every meal comfortably. it’s a great size, and i haven’t noticed any sliding or tipping, which used to be a problem with previous bowls. another bonus is that cleaning it is super easy—just a quick rinse and it’s good as new! it’s functional, beautiful, and well worth the purchase.
The craftsmanship of this bowl is top-notch. My cat uses it every day, and it still looks new. It’s practical yet stylish, and it complements the decor of my home.
Stunning!
this bowl is honestly a work of art. The ceramic finish is so smooth, and it feels like something that will last a long time. my cat immediately took to it, and it’s so much easier to clean compared to the plastic ones i’ve used before. also, it’s just the right size, not too big or small, and looks lovely on the counter.
Elegant design, easy to clean, perfect size for my cat.