SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love love LOVE this product 😻 Kept my kitty calm after her surgery and saved me from constant worry. Plus she looked adorable in it!
this thing's solid no more fussin' about with those plastic cones that just freaks out my doggo. he can move around easy in this suit and still stay protected.
A must-have for pet owners. Comfortable and effective!
Fantastic item for pet owners. No more worrying about your pet scratching or licking their wounds after surgery.
This suit is a real lifesaver. My little buddy was comfy and it stopped him from messing with his stitches. Great solution for post-op care!
Helped my furbaby heal without any fuss, highly recommend.
Easy to use, effective protection. Highly recommend for pet owners!
I didn’t think I’d like this recovery suit, but it’s pretty good actually! It fits my cat well, although she did manage to get out of once or twice. Still better than the cone of shame though.
effective
No more cones! This suit is a stress-free solution.
got one for our lil pug after his snip-snip operation 🐾 fit him perfectly and he seemed way less stressed than when we tried the traditional cone
Great fit, easy to wash. Made post-op care simpler.
ain't gonna lie - best purchase ever made for our furry friend's recovery period! kept them snug as a bug while healing up 💕
Bought one of these suits on recommendation from a friend - so glad I did! Made sterilization recovery so much easier for both us & our pet.
This suit is a lifesaver! No more worrying about stitches.
A stress-free solution for recovery period. Worth every penny!
This product is a godsend! My cat was comfortable throughout her recovery period and I was relieved knowing she couldn’t reach her stitches.
Bought one of these suits when our kitten got neutered - best decision ever! He could move freely without any discomfort while healing up 💯
Simplified post-op care. Our cat was comfy and healed quickly.
Wasn’t sure about this at first, but it turned out pretty good. The fit wasn’t perfect for my cat, still a decent solution compared to other options out there.