SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This toy is a real hit with my dog! The combination of ball launcher and treat dispenser keeps him entertained for hours. Plus, the fact it's made from non-toxic plastic gives me peace of mind.
I love how compact this toy is! Easy to store and transport, perfect for trips to the park or beach. My pup can't get enough!
Bought this in vibrant green - such a fun color! It's not just an interactive toy but also a stylish accessory.
🐾 My furry friend adores this 2-in-1 toy. The tennis balls are durable and the treat dispenser adds an extra layer of excitement! 🎾
No complicated setup required, which was great because I'm not tech-savvy at all. Just load up the treats and let your dog have fun!
my dog absolutely loves chasing after these tennis balls...and then getting rewarded with treats? genius idea
The spoon for easy treat loading is so handy – no more messy fingers when trying to fill up the dispenser.
💚 Got one in each color (green, grey & orange) for my dogs...they're obsessed! Durable material that lasts too. 🧡
this thing has been a lifesaver during lockdown - keeps my energetic pooch busy while I work from home
The interactive nature of this toy keeps my dog engaged and active. It's a great addition to our daily playtime.
bought it on a whim but now i can't imagine life without it...my dog would agree!
I appreciate that the materials are safe and chemical-free
🎾 This toy is perfect! The launcher shoots the balls at just the right distance, and my pup loves finding treats afterwards. 🦴
Compact size makes storage easy, even in our small apartment. Plus, it's super fun for our dog.
no more boring fetch games...this 2-in-1 toy has upped our playtime game
Good
We take this toy everywhere with us! The compact size and durable material make it perfect for on-the-go fun.
A must-have for any dog owner. Keeps my pup entertained and rewards him at the same time - win/win!
🐾 My dog can't resist this 2-in-1 toy...and I love that it's made from non-toxic, safe materials. 🎾