SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🐾 I've got to say, this self-cleaning brush is a lifesaver! With two furry companions at home, shedding was a nightmare. But now? Not anymore. The bristles are gentle yet effective and it picks up loose hair like magic. The best part - the easy clean function! No more struggling with removing hairs stuck in the brush. It's as simple as pushing a button and voila - all clean! Plus, my pets seem to enjoy their grooming sessions now which is an added bonus 🥰 Highly recommended for pet parents out there!
Impressive
Love this self-cleaning brush! It's gentle on my pet's fur and the easy clean feature is a dream No more struggling with stuck hairs.
so i've been using this self-cleaning pet brush for about 2 weeks now and oh boy what a difference it has made...my furniture thanks me 😂 seriously though my cat's fur is everywhere but with this tool not only does she look better but my house stays much cleaner too 👍 love how easy it is to get rid of the collected fur just one click and you're done no mess no fuss plus it seems pretty durable so far definitely worth every penny
The best grooming tool I've bought! It tackles shedding like a pro and the self-clean function makes maintenance effortless.
I never thought I'd be writing a review for something as mundane as a pet grooming brush, but here we are. This little wonder has transformed our daily routine into something enjoyable rather than dreaded chore time. My dog loves being groomed with this tool - he actually comes running when he sees me holding it! And cleaning couldn't be easier; just push down on the lever and all that pesky hair goes straight into the bin without any hassle.
worthwhile
This grooming tool is amazing - it’s so effective at removing loose hair, and cleaning it is as simple as pressing a button!
wow just wow didn’t expect such results from this tiny thingy i mean who knew brushing your cat could be so rewarding right? her coat looks healthier shinier even feels softer can tell she’s loving every minute of our grooming sessions also must mention how convenient cleaning process is simply press eject button et voila hairs gone neat huh?
recommend
What an excellent product! It glides through my dog's fur smoothly and ejects collected hair in seconds. Highly recommended for pet owners!
satisfactory
After trying countless grooming tools for my furry friends, I can confidently say that this self-cleaning brush tops them all. The ease of use is unparalleled - it glides through fur effortlessly, removing loose hairs without causing any discomfort to my pets. But the real game-changer? The self-cleaning mechanism! It's so satisfying to see all the collected hair being ejected with a simple push of a button. No more tedious cleaning post-grooming sessions. This tool has made pet care much less daunting and more enjoyable.
I'm impressed by how well this brush works. My cat enjoys her grooming sessions now, plus no more mess to clean up after brushing.
ok