SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jouvelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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The moment I put it on it's like stepping into another world where there's nothing but darkness and tranquility. The comfort level? Well, imagine the softest thing you've ever touched - now multiply that by ten! That's how comfortable this mask is. It fits so snugly around my eyes any pressure whatsoever. You know those masks that press too hard against your eyelids? Yeah, none of that with this one. It rests lightly yet securely enough to stay in place all night long even if you're a wild sleeper who tosses and turns. Now let’s talk about its main job – light blocking. This little piece of bedtime magic blocks out every single bit of light possible: street lamps, dawn breaking through the curtains or pesky electronic device lights blinking away at your bedside table; they all disappear once I’ve got my trusty sleep companion on. And the result? Some seriously uninterrupted shut-eye! Since using this mask my nights have been filled with deep slumber and sweet dreams rather than tossing and turning trying to escape from unwanted brightness invading my space. I kid you not when I say I've never slept better than after getting myself one of these babies. My mornings are no longer groggy affairs but instead brimming with energy thanks to quality rest provided by this wonder-mask! So yeah folks, if good sleep is what you’re craving then look no further 'cause this comfy cozy light-blocking marvel will get ya snoozin' like a baby in no time flat!
Highly recommend!
i love this 3d eye mask! it's so soft against my skin and doesn't put any pressure on my eyes. perfect for anyone who wants quality sleep 😴
I must say that I'm impressed with the quality of this mask. The material feels luxurious on your face while effectively blocking out any disturbing lights.
Best purchase ever! My sleep quality has improved drastically since using this eye mask 🌙
i literally cannot sleep without it anymore. it's become an essential part of my bedtime routine.
it contours perfectly around your nose to prevent any light seepage which means uninterrupted beauty rest for me 💁♀️
Really helps with getting deep, restful sleep.
good
No more tossing and turning at night due to annoying streetlights shining through my window – thank you dear sleeping mask 🙏
i was skeptical about buying yet another 'miracle' product but boy does this deliver! best thing i bought all year hands down 👌