SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Alright, let me tell you about this absolute gem for all my travel needs. This backpack is a real lifesaver, no joke! It's like the Swiss Army knife of backpacks and'm not just saying that lightly. First off, let's talk about space because boy does it deliver on that front. You know how sometimes you're packing for a trip and you realize there are just too many things to fit into your bag? Well, with this beast of a pack, that issue is as good as gone. It has so much room I can throw in everything clothes to gadgets without breaking a sweat. And don't even get me started on its style quotient. This isn't one of those bulky, ugly bags where functionality trumps aesthetics - nah mate! This baby has got some serious style going on! Sleek lines and modern design make it look more like an accessory than something purely functional. But what really takes the cake is the feature set this bad boy comes with - mind-blowingly awesome doesn't even begin to cover it. There are pockets galore for all your knick-knacks and doodads; each designed thoughtfully keeping usability in mind. So whether you're jetting off for work or play, trust me when I say this: The moment you start using this backpack, there's no turning back. Its winning combination of spaciousness mixed with slick design elements makes it stand head and shoulders above any other option out there today. Without sounding overly dramatic here but honestly folks...this backpack right here? Absolute life-altering stuff!
Love this bag! So practical with its expandable design. And it's got a USB port too? Genius!
i've been using this backpack for 3 months now, still looks new. i love how much stuff i can fit in it because the expandability feature.
Absolutely adore this product! The expandable function allows me to carry all my essentials while traveling, plus charging on-the-go is a breeze with that built-in USB port. 😍
Never thought I'd find such an innovative yet functional backpack like this one. It's spacious and comes with a handy USB port which makes life so much easier when you're out and about.
This backpack is exactly what I needed for my trips: roomy enough to pack all my stuff but not bulky at all thanks to its smart design 👏 Plus the added bonus of having a built-in charger...I'm sold!
The best travel companion ever—expandable storage + usb charging = perfection 💯
this backpack has saved me from carrying multiple bags during travel. also keeps my phone charged up 🙌
A great blend of functionality and convenience wrapped up in one stylish package – that’s what this expandable travel bag with integrated USB charging offers.
nice thing
the expandability feature is a game saver, usb charging port just tops it off. simply the best!
This backpack is a traveler's dream come true! It has ample space that expands as needed and the USB feature ensures my phone never runs out of battery.
I've been using this for weeks now, still as good as new. The expansion option comes in handy when I'm travelling with extra stuff.
Seriously loving my new travel buddy! It’s spacious yet compact thanks to its expandable design, and the built-in charger is an absolute lifesaver 🙏