SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These bone conduction earphones? Let me tell you, they're like a gust of fresh air in the world audio gear. You know that feeling when something just clicks and it's exactly what you've been searching for? That how these babies made me feel. First off, let's talk about the sound quality because it is absolutely stellar. I mean, we're talking crystal clear audio here with no distortion or fuzziness whatsoever. Whether you're listening to some chill-fi beats or blasting your favorite rock anthem, these earphones deliver every note perfectly. It’s like having personal concert right in your ears! But wait till I get started on comfort! These aren't your regular 'wear them for an hour and then start dealing with annoying ear pain' kind of headphones. Nope! You can have them on for hours at a stretch without even realizing they’re there - that’s how comfortable they are. Now the real kicker here is their unique feature - allowing you to stay connected with your surroundings while jamming out to your tunes. This makes them perfect for outdoor workouts where being aware of what’s around you is crucial – say goodbye to near-miss incidents during jogging sessions! They’ve got this whole 'best-of-both-worlds' thing going on: top-tier music experience without compromising safety or comfort – isn’t that just awesome? So if someone asks me about my new bone conduction earphones, I’d say they’re nothing short of amazing; delivering high-quality sound while keeping things light and comfy around my ears all day long plus letting me be alert during my outdoor workout routines – now that’s what I call hitting all the right notes! 😊
wow just wow... these wireless earbuds have changed the way i listen to music. the that you don't need to stick them in your ears is so much convenient and comfortable, plus deliver great sound!
Great battery life, easy connectivity
🎵 These little devices pack a punch! They sit comfortably around your head without pressing into your ears, making it possible for me to enjoy my podcasts all day long. And did I mention how good the bass sounds? 🎧
good
They arrived very well packed and they work very well.
Absolutely love these wireless bone conduction earphones! They’re lightweight yet sturdy, with crystal clear audio output. Plus point: No more annoying wires or sore ears after hours of use.
truly amazing experience with these unique headphones!! been using them daily during my runs & walks.. keeps me entertained without blocking out the world.. safety + entertainment = win-win situation!!! 👍👏
recommend
The future is here with this technology! It's like magic how you can hear perfectly through vibrations instead of traditional speakers. A must-have gadget if you ask me!
Highly recommend