SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From the moment I assembled this cat tree, my feline companions have been overjoyed. The size is perfect for my two active indoor cats to play and explore without taking up too much space in living room. They absolutely love the sisal scratching posts - no more shredded furniture! Plus, the hammock has become their favorite napping spot. It's so cozy and comfortable that they spend hours lounging there. The large perch on top provides an ideal vantage point for them to survey their kingdom from above. Overall, it's a fantastic product that keeps my cats entertained while blending seamlessly with our home decor.
Our cats absolutely love this cat tree! The sisal scratching posts are a hit and the hammock is now their favorite nap spot. Plus, it's sturdy and fits perfectly in our living room.
recommend
😻 oh wow where do i start? this cat tree is everything i wanted for my little fur babies and more! first off assembly was super easy even though it’s pretty big which surprised me 😅 now onto the good stuff: those sisal scratching posts are a life saver literally saved all of our furniture 🙏 then there’s the hammock...my oldest kitty hasn’t left it since we got this thing lol she loves it 💤 finally let’s talk about that big perch at the top omg what a view they get from up there 👀 anyway if you want happy kitties (and undestroyed furniture) definitely consider getting one of these!
Impressive
😻 This cat tree has been a lifesaver! No more scratched furniture thanks to the sisal posts. And that cozy hammock? My kitty practically lives there now!
A great for any cat parent. Offers plenty of play options with its height and scratching, not to mention a comfy hammock for those lazy afternoons.
I must say, I'm truly impressed with this 70-inch cat tree! Its design offers plenty of opportunities for climbing and playing which is important as I've always believed in keeping pets stimulated both mentally and physically. My cats took immediately to the sisal scratching posts; they're durable yet gentle on their claws - no more claw marks on wooden surfaces or upholstery around here! But what really makes this product stand out is its comfort factor - especially thanks to that plushy hammock where they can curl up after tiring themselves out. And not forgetting about that large perch, it's been a hit with my cats who love to sit and watch the world go by. I'm glad I chose this product for my feline pals.
satisfactory
wow
This product exceeded expectations! It’s big enough for my active kitties to explore but doesn't dominate the room. They've taken quite a liking to both the scratching posts and hammock.
ok
so i got this cat tree right? and let me tell you it’s honestly the best thing i’ve ever bought for my kitties 🐱 they spend so much time playing on it exploring every nook and cranny! those sisal scratching posts are an absolute godsend too - say goodbye to shredded curtains y’all 👋 but what really makes this worth every penny is that hammock 😍 seriously it’s so cozy even i want one lol plus there’s a huge perch at the top where they can just chill out and look down on us mere mortals 💁♀️ all in all 10/10 would buy again
The 70-inch size is perfect - lots of climbing fun without taking up too much space. Sisal posts have saved my couches from claw marks, and the top perch is always occupied!