SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnβt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very interesting tool. So small and very compact.. strong, adjustable, micro current vibrations feel good and are nice. Great product overall!!
This eye massager is a little wonder! I've noticed my dark circles are less prominent and my eyes feel much more refreshed. Definitely recommend it. π
I've been using this eye massager for a few weeks now and I'm loving the results. The LED light technology is really effective at reducing my dark circles, while the high-frequency vibrations are perfect for soothing tired eyes after a long day. It's also super portable which means I can take it with me on business trips or vacations. Plus, it even helps to enhance the absorption of my skincare products! A fantastic addition to my beauty routine.
I love how this device not only helps with my tired, puffy eyes but also enhances the absorption of my skincare products. It's like a two-in-one beauty tool!
Impressive
no more puffiness! i wake up with swollen eyes every morning, but since using this led photon eye massager they're gone. it's so soothing and relaxing.
The portability of this product is fantastic - fits right into my purse for use anytime, anywhere. Plus, it has really helped to firm and lift the skin around my eyes. ππ
I'm impressed by how good this thing works on reducing dark circles under the eyes. The LED light technology is pretty cool too.
recommend
never thought an eye gadget could be so effective! My skin feels tighter and looks younger after just a few uses. And I can take it wherever I go!
this tiny device does wonders for relieving fatigue in your eyes β perfect after long hours staring at screens.
makes me look like I actually got eight hours of sleep when that couldn't be further from the truth! ππ€
ok
the high-frequency vibrations are incredibly soothing...itβs become an integral part of my nightly routine now.
Soothing
This handy little tool has been great for improving elasticity around my eye area; giving me that youthful appearance back again!
worthwhile