SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is an amazing cat tree! My cat just loves it!! It is super durable, very high quality!! I was pleasantly surprised with how well it was made!! It's solid and not flimsy at all. It has a nice thick rug fabric on it, not some flimsy fabric that can tear easily! The quality is astounding!! One of my best purchases to date!! I highly recommend it!!
This cat tree is a dream come true! It's sturdy, spacious and fits perfectly from floor to ceiling. My cats are thrilled with all the different to explore. Plus, it was super easy to install - no drilling required!
Better than expected! Even too high for my ceiling height.
Fantastic piece of cat furniture! I love that it doesn't take up much space in my small apartment but still offers so much fun for myeline friend.
Stellar
👍Absolutely brilliant design. The adjustable height feature makes this tower fit perfectly in any room. And the sisal posts are great for keeping kitty's claws healthy while protecting our couches.
i'm really impressed with how stable this thing is even when both of my big boys are romping around on it also i chose the deep grey color and it looks sleek and modern
Beautiful My cat is delighted😁
ok
I never thought I'd find a cat tree that could actually match my home decor until now!
The perfect solution for our active kitties who were scratching everything else in sight. Now they have their own spot to play and rest.
recommend
Love it. Just like in the description. Recommend 100%
😺 My cats absolutely adore their new playground! They're always either playing or snoozing on one of its tiers.
this thing has been a lifesaver since we moved into an apartment with less room the vertical design maximizes space without compromising on entertainment options for our fur babies
impressive
A stylish addition that complements any home décor while adding a playful touch – what more could you ask from a cat tree? Love it!
Easy assembly, robust construction, scratch-resistant posts...it ticks all boxes for me as well as my two furry friends!
satisfactory