SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
woooow...nice sounds ...i love it ❤️❤️❤️❤️
I had the chance to take this little gem out for a spin last weekend on my hiking trip. Now, when I say it's lightweight, I mean you can hardly feel its presence in your pack. It's almost like carrying around a feather! But don't let that you into thinking it compromises on performance. The performance was just off the charts; I mean we're talking about going above and beyond here. It didn’t even break a sweat dealing with everything thrown at it during our hike - from steep terrains to challenging weather conditions. And speaking of weather conditions, did I mention how resilient this thing is? Rain or shine, heat or cold – nothing fazes it one bit! This tough cookie shrugs off whatever nature throws at us as if saying ‘Is that all you got?’ So yeah, despite its small size and lightness which make you think otherwise initially - once put to test - there’s no denying the beast within! The balance between being easy to carry yet heavy hitting where performance matters truly sets it apart from others in the game. All said and done though; remember folks - always treat gear with respect regardless of how rugged they seem. Because good gear treated well equals great adventures without hiccups!
🎵 Absolutely love this speaker! It's lightweight, easy to carry around and the sound is top-notch. Can't believe how good it sounds for its!
Buy 2 to have stereo sound. Excellent. Tronsmart is synonymous with quality at a low price.
This Bluetooth speaker is a gem! The battery lasts forever, I can take it anywhere
Excellent box, can buy without fear
Been using it on all my camping trips. The battery life is impressive and I can play music all night long without any issues.
Satisfied, good sound and compact according to the price
I've been using this Bluetooth for a few weeks now and it has exceeded my expectations. The battery life lasts all day, the sound fills up my entire backyard, and I love that it's portable!
It's just so darn light and compact that it fits right into my backpack without any hassle. You wouldn't believe how easy it makes life when you're out on the trail. Now let me chat about its size for a second. This little guy is small but don't let that fool ya Despite its petite stature, it packs quite a punch in terms of sound quality. You know they say - good things in small packages! The sound! It's as clear as a bell and really fills up space around you no matter where you are Whether we were chilling by the lake or sitting around the campfire under starry skies, this speaker delivered crystal clear tunes every time. So if anyone asks me why I love this portable speaker? Well, aside from being lightweight and super compact which saves tons of packing stress (and who needs more stress?), there’s also that killer sound quality that gives big speakers a run for their money even outdoors!
The best part about this speaker? Its 3D digital sound. Makes every song feel like a live concert.
🎵 Sound quality on point! Loving the 3D digital sound and DSP technology. 🎶
🔊 👍 Super impressed with this portable speaker! The voice assistant support is a nice touch - makes controlling music so convenient.
The voice assistant support is so handy. It works like a charm with all my devices.
This speaker has been a constant companion on my hikes. It's so compact yet powerful, providing excellent sound even in outdoor settings.
💯 this bluetooth 5.0 tech really does make a difference in connection stability...and don't even get me started on how good the audio quality is
i've been using this speaker for weeks now and i must say...it's really impressive. great sound quality, long-lasting battery life.
Really love how easy to carry around this thing is! Took it hiking last weekend - added fun to our adventure without any extra weight.
It’s not just about music anymore; it’s an immersive audio experience that comes in such a small package!
i'm blown away by the audio quality of this tiny powerhouse! bluetooth connection is stable and quick too
Very good👍
Ok
the gesture control panel on this one? total win 🙌 no need to fumble around with buttons anymore
Perfect, incredibly fodaaaa
So happy with my purchase of this Bluetooth Speaker 😄 Long-lasting battery + superior sound quality = perfect combo!