SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely adore these chimes! They are exactly what I was searching for for my home 😄 I love the color and the beautiful tones they produce in the wind. So soothing! 💜💜💜
I've given these wind chimes as gifts twice, and I also own a set. They are exquisitely crafted, and the music they produce is soothing and relaxing. Highly recommended!
These wind chimes produce an incredible sound. I bought them for a friend, and she's absolutely thrilled with them.
I have a deep appreciation for this brand of wind chimes. They are impeccably crafted and produce a beautiful sound. I'm looking forward to acquiring a larger set in the near future.
I'm gifting these to someone because I love the ones I already have. However, I was disappointed by how poorly they were packaged. When I received the box, it was rattling inside, and I was worried it might be broken. After opening it, it seemed fine, so I repacked it to ensure safe shipping. I believe they should be better protected during shipping, especially considering the price. Nonetheless, they produce beautiful, non-overpowering, and melodious sounds.
These wind chimes are exactly as you would hope them to be. They are sturdy, aesthetically pleasing, and produce a wonderful sound. I considered various options, but I kept returning to this one as the benchmark against which I measured the others.
I purchased these wind chimes when my daughter passed away unexpectedly. They are not only visually stunning but also produce a beautiful and serene sound. They are far from being cheap or obnoxious.
This product is simply exquisite. The chimes are not only a visual delight but also a treat for the ears. I wholeheartedly recommend purchasing them; you won't regret it.
Whenever anyone hears the melodious tones of these chimes, they never fail to comment on their beauty. I've gifted them to several people, and no one has ever been disappointed.
A nice product.
I found these chimes in St. Augustine, Florida. I like the sound, but they require a substantial amount of wind before they start chiming.
I've owned Corinthian chimes before, and their finish and tone have always been outstanding. When I purchased this latest set of chimes, I was once again not disappointed. The finish is beautiful, and the chimes' tone and sound are rich and clear.
This wind chime is the perfect size for my raised garden, and it produces a lovely sound up close. It's not very loud, though, so if you prefer a quieter chime, this one is suitable.
The sound is beautiful! The chimes continue to ring long after the pendulum strikes them, creating harmonics that are almost transcendent. Absolutely outstanding.
I was anticipating a larger item, but it has a pleasant sound.
I gave these as a gift to a friend, and she adores them. The craftsmanship is impressive, and the sound is beautiful.
These chimes are the best! I love them, and everyone who hears them is equally impressed. They make for a wonderful gift.
These wind chimes are exceptionally well-crafted and beautiful. They are definitely worth the investment.
These wind chimes produce the most beautiful melodies I have ever heard from wind chimes. They are of exceptionally high quality. I bought them as a Christmas gift for someone who admired my own wind chimes from the same company. It's the perfect gift.
I adore the color, and the sound they produce is truly magnificent!
An impeccable product. I gifted them to my mom, and she absolutely adores them.
This is my second time purchasing these chimes, and I absolutely love them!
I adore my wind chimes. Their sound is truly mesmerizing, even on blustery days.
My mother was absolutely delighted with this gift.
I gifted these chimes to my son, and he's absolutely enamored with them.