SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These blankets are so soft and breathable! My baby sleeps comfortably all night long. The generous size is a bonus, it's perfect for swaddling!
I love the fashionable prints on these swaddle blankets - they add such a fun touch to our daily routine 🌟.
the 100% cotton material is really gentle on my little one's skin. i also appreciate how easy they are to clean.
This of three blankets has been great for us. They're versatile enough that we use them at bath time, as nursing covers, and even as stroller blankets.
Good 👍
these swaddles are not just stylish but practical too. Love the neutral colors that go well with any nursery decor.
What an excellent gift idea! I received this blanket set at my baby shower and couldn't be happier 😊
The quality is amazing - after several washes, they still maintain their softness and look new!
My baby boy loves being wrapped in these cozy muslin blankets. It helps him sleep better by reducing his startle reflexes.
A+ blanket!!!
The hypoallergenic feature of these cotton muslin wraps gives me peace of mind knowing my baby’s comfort and safety are ensured.
This 3-piece blanket set offers more than expected; serves multiple purposes without compromising style or comfort.
I can’t recommend this product enough; machine washable, durable and maintains quality after every wash.
The size of these blankets is perfect for wrapping my baby snugly. They're also great as bath towels!
These blankets are a lifesaver! My little one sleeps so peacefully when swaddled in them..
the prints are super cute, they add a fun twist to our routine.
I'm really happy with this purchase. The blankets are soft, breathable and hypoallergenic - just perfect for my baby's sensitive skin
these muslin wraps have been such a help during nursing times. Plus they're stylish too!
This blanket set has made bedtime easier! Swaddling helps my baby feel secure and promotes restful sleep 🌙
impressed
This product ticks all boxes; it’s practical, fashionable and most importantly safe for babies.
The versatility of these swaddle blankets is unmatched; ideal for various uses from bath time to stroller cover.
I’m thrilled about how lightweight yet warm these muslin wraps are making them suitable for all seasons.
Absolutely love the unisex design on these swaddle blankets; makes it an easy choice whether you have a boy or girl.