SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a fantastic piece of technology this portable cooler is! It’s not only practical but also extremely versatile – serving as an efficient cooling system while simultaneously adding moisture to your indoor environment and providing soft ambient lighting thanks to its built-in LED night lights. Having such a multi-functional device has greatly improved comfort levels within my home; from enjoying cool relief on hot summer days ☀️ , maintaining optimal humidity levels during colder months ❄️ , to having access to calming mood lighting every evening 🌙 .
This little gadget right here has been absolutely amazing throughout these past few months of extreme heat waves. What impresses me most about this unit is how well each function works together seamlessly; whether you need some cool relief from scorching temperatures or some added humidity to combat dry air or even a soothing light source for those late-night reading sessions, this device has got you covered!
Highly recommend! 😊
I'm loving this multi-functional gadget! Efficient cooling + effective humidifying + calming LED night lights = pure comfort 🌟
What can I say about this product that hasn't already been said? This 3-in-1 device is simply fantastic! It efficiently cools down any room within minutes, maintains ideal humidity levels and even comes with soft ambient lighting thanks to its integrated LED night light feature. Its portability means you can easily move it around your home or office ensuring comfort wherever you are!
Just fantastic - they add such a calming vibe at bedtime.
I was skeptical at first, but boy was I wrong! This little gadget cools down my space efficiently while adding humidity to combat dryness. Plus, its portable design allows me to take it anywhere in the house or office.
Being someone who suffers from allergies due to dry air, this device has been quite helpful. My sinuses feel better than ever since I started using it and the added bonus of having an efficient cooling system makes this product worth every penny!
The multi-functionality of this portable cooler blew me away 🌬️👏 . It not only cools but also moisturizes the air which helps during winter months when heating systems make everything so parched.
If you're looking for an all-around solution to stay comfortable throughout different seasons - look no further than this gem right here. It's compact yet powerful enough to create noticeable changes in your living environment.
This device has been quite impressive!
As someone who loves camping trips ⛺️ , having something like this that doesn't take up much space but still provides cooling, humidifying and lighting functions is just brilliant!
Imagine having a cooler that not only cools the air around you but also adds moisture to it. Now add some soothing LED lights into the mix - that's exactly what this device offers! It's been a great addition to my home office.
The fact that it can operate as an air cooler, humidifier and even provide lighting at night makes it such a valuable tool for any household.
This little machine has made my life so much easier ☀️ . I love how easy it is to move from room to room thanks to its portable design.
I was pleasantly surprised by how well this unit works given its compact size.
My kids absolutely love the LED night lights on this thing 🌟 . Plus, with its cooling and humidifying features, they sleep more comfortably now which means mom gets some peace too 😅
A practical solution for those who need both a cooler and a humidifier in one package. This 3-in-1 device does an excellent job in maintaining optimal temperature while keeping your indoor air moist enough.
The convenience of having three functionalities in one compact unit cannot be overstated. With reliable performance across all areas (cooling, humidity control, and lighting), I couldn't ask for anything better!
The portability factor alone makes this worth buying! Not only can I use it at home but also when travelling or camping out This multi-functional gadget has exceeded my expectations by far 👏 . It's been a life-saver during hot summer nights, and the LED night lights create such a soothing atmosphere!
I'm in love with this 3-in-1 device. It's like having your own personal oasis at home 🏝️ . The cooling is efficient, the humidifier keeps my skin from drying out and the LED lights are just so relaxing to have on at night.
Having used this for several months now, I can confidently say it delivers excellent performance across all its functions. It cools down quickly, adds sufficient moisture to dry air and even serves as an atmospheric light source at night. Definitely worth investing in!
The multi-functionality of this product is what makes it stand out from other similar products on the market today.
Love it!
A perfect all-rounder device - cools down quickly, adds moisture to air and provides soft at night. Highly recommended!