SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I found this inflator very effective for pumping up a tire that was 15 lbs low. It's straightforward to use and saved me a trip to the gas station. It's great to have in the car for emergencies.
I bought two of these as Christmas gifts, and both recipients love them. They've told me the devices charge quickly and are very easy to use. I'm very pleased with the feedback.
I'm thrilled with this purchase. It displays the current psi and allows you to set the desired psi, inflating the tire and stopping at the correct level. It's one of the best purchases I've made in a long time.
Having this in the car is incredibly handy. I got new tires, but with seasonal changes, this saves a lot of time. It was a bit complicated to use the first time, figuring out which buttons to press.
It works really well, especially the air gauge and how quickly it fills tires with air. It would make a nice gift.
It's efficient and great for quick tire inflation. However, it usually needs a timeout to prevent overheating after inflating each tire.
The inflator is compact enough to fit under your car seat but powerful enough to do the job effectively.
Inflated two tires in less than 10 minutes and automatically shut off when finished. The shipping was also super fast. I highly recommend it!
Despite its small size, this pump is surprisingly effective. I would recommend it to anyone.
Before, I was unsure what to do when my tire was low. This device is fantastic, and I can't believe I didn't know about it earlier.
It filled all my tires in less than 15 minutes and stopped automatically. It was very easy to use and I'd definitely recommend it to a friend.
I've owned several over the years and found this product very useful and handy, especially in urgent situations.
I used it the day after it arrived to pump all my tires following a cold snap, avoiding a trip to the gas station in the snow.
I keep it in my car so I don't have to search for or stop at an air pump if my low tire pressure light comes on.
It inflates quickly and is easy to use. I had a nail in my rear tire and was able to inflate it enough to get to a tire shop.
The inflator worked fine and seems well-constructed, with no loose parts or rattling. It's very portable and operates normally.
This is a great item to keep in the car. It has a digital screen that shows the air pressure and is super easy to use. It's also compact enough to store in the trunk.
It's so convenient and easy to use, especially since it shuts off automatically at the set pressure. I'm now planning to buy a protective case for it.
All the tires on my vehicle were low according to my dashboard, and this machine made it easy to regulate them to the correct PSI within 10 minutes.
This product is impressive and seems sturdy. I haven't used it yet but plan to update my review when I do. However, it's a bit larger than I expected.
The pump is versatile, suitable for inflating tires, bikes, balls, and more. It's compact, works faster than my previous pump, and seems durable.
I had to regularly refill a slowly leaking tire at air stations, so I'm thrilled with this purchase. It's not too slow and I highly recommend it.
The air compressor works well and the flashlight feature is a great addition.
I bought this basic compressor for my son to carry in his car. It's very simple to use.
I bought it for my truck but first used it on my son's bike. It was easy and quick.