SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jouvelle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jouvelle.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
a must-have accessory if you ask me 5A current means rapid charging plus compatibility across multiple devices makes life so much easier 😉😎
⭐️⭐️⭐️⭐️⭐️ This cable is a lifesaver! My devices charge so much faster now and I love the versatility it offers. Highly recommended for anyone in need of a fast, reliable charging solution.
Excellent Premium design
✨ Wow, what an impressive piece of tech! With its 100W power output, this cable charges my laptop like lightning. Plus, it's certified safe which gives me peace of mind.
The best thing about this cable? It works with all my Type-C gadgets. No more carrying around different cables for each device!
Just what I needed, it is practical and looks good material, it supports 100w load, I use it for my Lenovo p510 and everything very well.
Extreme superiority! The product has an impeccable finish, the product is quality. I highly recommend
This USB C to C fast charging cable has been a real game changer for me as I travel often for work. Its durability and reliability are top-notch 👌
I'm usually skeptical about these kinds of things but man...this one delivers on its promise! Charges super-fast and feels sturdy too 🚀👏
charger it is able to power my mini laptop/ tablet and quick charge my Samsung phone without any concerns. it's a little warm to the touch after use, but nothing out of the ordinary.
i've got no words really... just wow... such speedy charging time and i can use it with all my devices...
this usb c to usb type c charging cable really does the trick - quick efficient charge every time without fail 😊
what stands out most about it is not only how quickly it charges but also how durable it is even after constant everyday use 💪💯